Refund and Returns Policy
Our Commitment
At Urbn Leather, your satisfaction matters to us. If your purchase isn’t right for you, we offer a fair and simple return process under the policy below.
Return and Exchange Window
You may request a return or exchange within 30 days of receiving your order.
Conditions for Returns and Exchanges
To be eligible, the item must be:
- Unused, unworn, and unwashed
- In its original packaging
- With all tags and accessories attached
- In resellable condition
Returns are not accepted for:
- Custom-made or personalized items
- Gift cards
- Items worn, washed, stained, altered, or damaged after delivery
- Items returned without prior authorization
Exchanges
If you wish to exchange an item (such as size or style):
- Return the original item first
- Once the return is approved and processed, you may place a new order for the replacement item
(Direct item-to-item swaps are not currently offered.)
Cancellations
Orders may be modified or cancelled within 24 hours of purchase. After 24 hours, the order may already be processing and cancellation may not be possible.
Damaged, Defective, or Wrong Items
Please inspect your order upon delivery and contact us immediately if your item is:
- Defective
- Damaged
- Incorrect
We will arrange a replacement or refund whichever you prefer.
How to Start a Return
1. Contact Us
Email: support@urbnleather.com within 30 days of delivery and include:
- Order number
- Reason for return or exchange
- Photos (only if defective or damaged)
2. Receive Approval
We will review your request and provide return authorization and instructions.
3. Send the Item Back
Ship approved returns to:
Oosterstraat 96, 3134 NT Vlaardingen, The Netherlands
Items returned without prior approval will not be accepted.
Return Shipping & Labels
If the item is defective, damaged, or incorrect
We will provide you with a prepaid return shipping label, and you will not be charged for return shipping.
If the return is due to customer choice (Customer Remorse)
For example: change of mind, wrong size ordered, or no longer needed the cost of return shipping will be the customer’s responsibility.
No Restocking Fees
We believe in fairness and transparency we do not charge restocking fees on any approved returns or exchanges.
Refund Process
Once your return is received and inspected, we will notify you of the outcome. If approved, a refund will be issued to your original payment method within 5 business days.
Customer Support
If you have any questions, concerns, or requests regarding your personal information, please contact us:
Store Name: Urbn Leather
Email: support@urbnleather.com
Phone: +31 684395759
Address: Oosterstraat 96, 3134 NT Vlaardingen, The Netherlands
Business Hours: Monday to Friday — 09:00 AM to 06:00 PM (CET)
We aim to respond to all inquiries within 24 hours.