Our Commitment

At UrbnLeather, customer satisfaction and payment security are our top priorities. We ensure that every transaction is processed safely through secure and trusted payment systems so that you can shop with confidence.

Payment Security

Our website uses Secure Sockets Layer (SSL) encryption to protect all sensitive information transmitted during checkout.You can confirm secure browsing when:

A lock icon appears in your browser
The website address begins with https://

This means your data — including login and payment-related details — is encrypted and protected.

Accepted Payment Methods
We currently accept the following payment methods through PayPal:
Credit Cards — Visa, MasterCard, American Express, Discover
Debit Cards
PayPal Balance
PayPal Pay Later (where available)
Bank Account Payments via PayPal (where available)

You can pay using a credit or debit card through PayPal even if you don’t have a PayPal account.Note: We do not process cards directly on our website. All card payments are securely handled inside PayPal.All prices are listed in USD.

What We Do NOT Accept

To ensure smooth and secure transactions, we currently do not accept:

E-Cheques via PayPal
Direct bank transfers
Cash payments

E-cheque payments may cause shipping delays, therefore they are not supported.

Your Payment Information

When you place an order, UrbnLeather does NOT store or access your full card or banking details.We only receive:

Name
Billing & shipping address
Order details
Payment confirmation from PayPal

Your financial details always remain securely within PayPal’s PCI-DSS-compliant system.

Payment Confirmation

Once your payment is successfully completed:

You will receive an order confirmation email
The transaction will appear in your PayPal activity or bank/card statement

If you didn’t receive confirmation, please check your spam/junk folder or contact us directly.

Failed or Declined Payments

Payments may fail due to:

Insufficient funds
Incorrect card or account details
Security restrictions by PayPal or your bank
Network issues

If a payment fails, please try again or contact PayPal or your bank.

Refunds

All approved refunds are issued back to the original payment method via PayPal, in line with our Refund & Returns Policy.Refund posting time may vary depending on PayPal or your bank, but refunds are typically completed within 5 business days after approval.

Privacy & Data Security

We respect your privacy. We never sell, rent, or share your personal or payment details with third-party companies unrelated to your order.

Customer Support

If you have any questions, concerns, or requests regarding your personal information, please contact us:

Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact us:

Website Name: Urbn Leather
Email: support@urbnleather.com
Phone: +31 684395759
Address: Oosterstraat 96, 3134 NT Vlaardingen, The Netherlands
Business Hours: Monday to Friday — 09:00 AM to 06:00 PM (CET)

We aim to respond to all inquiries within 24 hours.