Shipping Policy

Our Commitment

At Vogacci, we are dedicated to providing a smooth and reliable shopping experience.
We ensure that your order reaches you safely and on time, no matter where you are in the world.

Shipping Coverage

We proudly offer free worldwide shipping on all orders.
There are no hidden fees — just your Vogacci order delivered straight to your door.

Order Processing & Delivery Time

Processing Time: 1 to 3 business days
Transit Time: 7 to 10 business days
Total Delivery Time: 8 to 13 business days
Currency: All prices are listed in USD
Cut-off Time: 16:00 (GMT+04:00) (Monday to Friday)
Courier Services: DHL, Skynet, FedEx

Shipment Confirmation

Once your order has been processed and dispatched, you will receive a confirmation email
containing your tracking details.

Tracking Activation

Please allow up to 24 hours for tracking information to become active
after shipment confirmation.

Order Modifications and Cancellations

You may modify or cancel your order within 24 hours of purchase.
After this period, all orders are considered final.

If an order cannot be cancelled, you may still request a return or exchange
in accordance with our Refund and Returns Policy.

Delivery Exceptions and Missed Deliveries

If you are unavailable at the time of delivery, the courier may:

Attempt a re-delivery, or
Leave your parcel at a local pickup point

You will receive instructions on how to collect your order.
If delivery is refused, any return shipping costs or additional fees
may be deducted from your refund.

Customs Duties and Taxes

All international orders are shipped under DDU (Delivery Duty Unpaid) terms.
This means that any import duties, customs fees, or local taxes (if applicable)
are the responsibility of the customer and may need to be paid upon arrival
in the destination country.

We recommend checking your country’s import and customs regulations before placing your order.
If you need assistance, our Customer Service Team will be happy to help.

Damaged or Lost Shipments

All shipments from Vogacci are fully insured.
If your order arrives damaged or is lost in transit,
please contact us immediately at
info@vogacci.com.

We will coordinate with our courier partners to resolve the issue promptly.
Depending on the situation, we will either send a replacement shipment
or issue a full refund.

Address Changes

If you need to update your shipping address,
please contact us at
info@vogacci.com
within 24 hours of placing your order (or before it is processed).

We will do our best to update your address before dispatch.

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